Frequently asked questions

How does Concierge decide what commission I pay?

Commission is based on your monthly item volume — the more you ship, the lower your rate. See the Pricing page for exact tiers.

What happens if my item fails authentication?

It's flagged and routed to our exceptions team, who will reach out to you directly with next steps rather than shipping or listing it.

How fast do I get paid after something sells?

Payouts run on a weekly batch via Stripe Connect. You can track the exact date on your Payouts page.

What if an item sells on two platforms at once?

It can't — the moment a sale is confirmed on any platform, we delist it everywhere else instantly and automatically.

Which platforms do you list on?

StockX, eBay, and Whatnot today, with more integrations planned. You can see live integration health in your dashboard.

Can I set a minimum price?

Yes — you set price bounds during intake, and our dynamic repricing engine only adjusts within that range.